Privacy Policy

Account & Booking Information

When you create an account or book a service on booking.thevedicpuja.in, we collect your full name, email address, phone number, date of birth (where required for muhurat or Kundali Matching), gotra (lineage), and sankalp (ritual intention). This information is essential to perform authentic Vedic rituals on your behalf.

Pandit & Partner Registration

Pandits and partners registering on our platform provide additional details including qualifications, areas of expertise, temple affiliations, bank account details for payment disbursement, and government-issued identity documents for verification purposes.

Hotel & Package Bookings

For hotel and pilgrimage package bookings through booking.thevedicpuja.in, we may collect travel dates, number of guests, identity proof details, and accommodation preferences to facilitate bookings with third-party hotel providers.

Astrology & Panchang Services

When using Horoscope, Panchang, or Kundali Matching services on thevedicpuja.in, we may collect your date of birth, time of birth, and place of birth to generate your astrological profile.

Blog Interactions (blog.thevedicpuja.in)

If you subscribe to our newsletter or leave comments on blog.thevedicpuja.in, we collect your name and email address. Blog analytics data (page views, time on page, referral source) is collected in aggregate and anonymised form.

Automatically Collected Data

We automatically collect technical data including your IP address, browser type and version, device type, operating system, pages visited, time and date of visit, and referring URLs. This data helps us improve platform performance and security.

Payment Information

Payment transactions are processed by our payment gateway partners. The Vedic Puja does not directly store your full credit/debit card numbers or banking credentials. We retain only transaction IDs, payment status, and amounts for booking and refund processing.

Service Delivery

Your personal information is primarily used to facilitate the services you have booked — coordinating with assigned Pandits, scheduling pujas at the correct muhurat, sharing participation links for online rituals, and confirming hotel reservations.

Sankalp and Ritual Personalisation

Details such as your name, gotra, and intention (sankalp) are shared with the performing Pandit solely for the purpose of conducting the ritual correctly and in accordance with Vedic tradition.

Communications

We use your contact details to send booking confirmations, puja reminders, payment receipts, service updates, and support responses. With your consent, we may also send newsletters, festival announcements, and promotional content regarding new services.

Platform Improvement

Anonymised and aggregated usage data is analysed to understand how users interact with our platforms, identify technical issues, and improve overall user experience across thevedicpuja.in, blog.thevedicpuja.in, and booking.thevedicpuja.in.

Legal & Safety Compliance

We may use your information to comply with applicable Indian laws and regulations, respond to lawful government or law enforcement requests, prevent fraudulent or unauthorised use of our platforms, and enforce our Terms and Conditions.

Astrology & Personalised Guidance

Birth details provided for astrology services are used solely to generate your personal Panchang, Horoscope, or Kundali report. This data is not used for any other purpose without your explicit consent.

Pandits and Service Providers

We share the minimum necessary information (your name, gotra, sankalp, and contact number) with the assigned Pandit to perform your booked ritual. Pandits are bound by confidentiality obligations and may not use your information for any purpose other than service delivery.

Hotel & Travel Partners

For hotel and package bookings, your name, contact details, and travel information are shared with the relevant accommodation provider to confirm your reservation. These third parties operate under their own privacy policies.

Payment Processors

Transaction data is shared with our authorised payment gateway partners (such as Razorpay or equivalent) for the sole purpose of processing payments and issuing refunds. These partners are PCI-DSS compliant.

Analytics Providers

We use analytics tools to understand platform usage. Any data shared with analytics providers is anonymised or aggregated and does not personally identify you.

Legal Obligations

We may disclose your information to government authorities, courts, or law enforcement agencies if required to do so by law, court order, or to protect the safety and rights of our users, staff, or the public.

No Sale of Personal Data

The Vedic Puja does not sell, rent, or trade your personal information to any third party for marketing, advertising, or commercial purposes. Your data is not a product.

Security Measures

We implement industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. This includes SSL/TLS encryption for all data in transit, access controls limiting data access to authorised personnel only, and regular security audits of our platforms.

Password Protection

User account passwords are stored in encrypted form. We strongly recommend using a unique, strong password for your Vedic Puja account and not sharing your credentials with anyone.

Data Breach Response

In the unlikely event of a data breach affecting your personal information, we will notify affected users and, where required by law, the relevant regulatory authorities within the timeframe mandated by applicable Indian data protection regulations.

No Absolute Guarantee

While we take all reasonable precautions, no method of data transmission or storage over the internet is 100% secure. We cannot guarantee absolute security, but we are committed to continuously improving our protective measures.

What Are Cookies

Cookies are small text files placed on your device by our websites to remember your preferences, maintain session states, and collect analytics data. They help us provide a personalised and seamless experience across our platforms.

Types of Cookies We Use

We use essential cookies (required for core platform functionality such as login sessions and booking carts), preference cookies (to remember your language, location, and display settings), analytics cookies (to understand how visitors use our site, using tools such as Google Analytics), and, where applicable, marketing cookies (to show relevant content about our services).

Third-Party Cookies

Some cookies on our platforms are set by third parties such as Google Analytics, payment gateways, and embedded social media widgets (Facebook, Instagram). These third-party cookies are governed by the respective third party's privacy policy.

Managing Cookies

You can control or delete cookies through your browser settings at any time. Please note that disabling essential cookies may impair the functionality of our booking platform. Continued use of our websites without changing your cookie settings implies consent to our use of cookies.

Retention Period

We retain your personal data for as long as your account is active or as needed to provide services. Booking records, including payment and ritual details, are retained for a minimum of 7 years to comply with Indian financial and tax regulations.

Account Deletion

If you request deletion of your account, we will remove your personal information from our active systems within 30 days, subject to any legal obligations that require us to retain certain records. Anonymised, non-identifiable data may be retained for analytical purposes.

Pandit Records

Pandit registration records are retained for the duration of the Pandit's engagement with The Vedic Puja and for a period thereafter as required by applicable law.

Right to Access

You have the right to request a copy of the personal information we hold about you. Requests may be submitted to admin@thevedicpuja.in and will be fulfilled within 30 days.

Right to Correction

If any of the information we hold about you is inaccurate or incomplete, you have the right to request correction. You may update most details directly from your account profile on booking.thevedicpuja.in.

Right to Deletion

You may request deletion of your personal data, subject to legal retention obligations. Please note that deletion of account data may affect our ability to provide services to you.

Right to Withdraw Consent

Where data processing is based on your consent (e.g., marketing emails or newsletter subscriptions), you have the right to withdraw consent at any time by clicking 'Unsubscribe' in any communication or contacting us directly.

Right to Grievance Redressal

In accordance with applicable Indian data protection law, you have the right to raise a grievance regarding our handling of your personal data. Please contact us at admin@thevedicpuja.in with the subject line 'Privacy Grievance' and we will respond within 30 days.

Age Restriction

Our platforms are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13 without verified parental consent. Pujas booked for children (such as Namkaran or Mundan Sanskar) must be initiated by a parent or legal guardian who accepts these terms on the child's behalf.

Parental Control

If you believe a child under 13 has provided us with personal information without parental consent, please contact us immediately at admin@thevedicpuja.in and we will take steps to delete that information.

Right to Amend

The Vedic Puja may update this Privacy Policy periodically to reflect changes in our services, technology, or applicable law. The revised policy will be posted at thevedicpuja.in/privacy-policy with the updated effective date.

Notification of Changes

For significant changes that materially affect how we handle your personal data, we will notify registered users via email or an in-platform notice before the changes take effect. Continued use of our platforms after the effective date constitutes acceptance of the updated policy.

Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000, and applicable rules thereunder. Any disputes shall be subject to the jurisdiction of the courts of Varanasi, Uttar Pradesh.

Privacy Officer

For all privacy-related queries, data access requests, correction requests, or grievances, please reach out to us. We are committed to resolving all concerns within 30 days of receipt.